Sales Training in English
Professional customer management - How to win customers
"What is selling? You successfully sold something if the customers start to act according to your wishes!"
Are you a company acting globally? Do your salespeople sell your products worldwide? Or is your main language within the company english and you are in need of a sales training? Is the answer to one of those questions yes you found the right training institut to help you.
Programme for the 5 Day course:
- What ideas guide above-average salespeople?
- The highest goal in sales
- Impact laws for effective interactions with customers
- Convincing talk in front of the group: improving the way you present yourself
- Ways to consciously increase your impact on other people
- Initial contact with the customer: psychologically competent conduct and the questioning technique
- Discussion of practical implementation
- The Schulz von Thun communication model and how to use it to your advantage when interacting with customers
- Communication exercises
- Criteria for skilfully facilitating discussions
- Conversational techniques and influencing others: professional conversations with customers, assessing requirements, recognising and strengthening sales signals
- Evaluating your inner attitude towards customers: the infinite nature of personal services
- Angry complaints: practising confident and emotionally competent responses when dealing with unsatisfied customers
- Prepared sales talks: paying attention to conversational techniques and body language
- Criteria for making an impact when contacting customers by phone
- Techniques for closing the deal: how to secure orders
- Conversation techniques for dealing with strong or well-trained conversationalists: gaining an equal footing and practising assertiveness
- The most important customer and his/her need
For more information please call us under the number 0041 61 681 70 60 or send us an email to schafer@schafer-training.ch. We are looking forward to getting in touch with you.
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